FAQ
Orders & Shipping
Q: Where does White Bear ship to?
A: We currently ship across India. We’re working on expanding our shipping zones, so stay tuned!
Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Standard shipping usually takes 3–7 business days depending on your location. Expedited options are also available at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can use that number to check your shipment status anytime.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return window from the delivery date. Items must be unworn, unwashed, and in original packaging with tags attached. Final sale items are not eligible for return.
Q: How do I start a return or exchange?
A: Simply go to our Returns Portal or contact us support@whitebearclothing.store with your order number and item details.
Q: Do you offer free returns?
A: Returns are free for store credit. If you prefer a refund to your original payment method, a small restocking fee may apply.
Sizing & Fit
Q: How do I know what size to order?
A: Check out our Size Guide on each product page for measurements and fit details. If you’re between sizes or need personalized advice, feel free to reach out!
Q: Do your clothes run true to size?
A: Most of our pieces are true to size, but we include specific fit notes under each item’s description to help you choose the best fit.
Products & Restocks
Q: Where are White Bear clothes made?
A: We work with ethical manufacturers in India who align with our sustainability and quality standards.
Q: Will sold-out items be restocked?
A: Popular styles often return, but quantities are limited. Sign up for restock notifications on the product page or join our newsletter to be the first to know.
Account & Payments
Q: Do I need an account to order?
A: Nope! You can check out as a guest. But creating an account allows you to track orders, manage returns, and access exclusive offers.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. More payment options are on the way!
Other Questions
Q: How can I contact White Bear?
A: You can reach our customer service team at support@whitebearclothing.store or through the contact form on our website. We typically respond within 24 hours, Monday–Saturday.
Q: Does White Bear offer gift cards?
A: Yes! Digital gift cards are available in various amounts and can be used sitewide.