FAQ
🛍️ Orders & Shipping
Q: Where does White Bear ship to?
A: White Bear ships across India, covering major cities and towns. We’re working hard to expand our nationwide delivery network — stay tuned for updates as we grow!
Q: How long does shipping take?
A: All White Bear orders are processed within 1–3 business days. Standard shipping takes 3–7 business days, depending on your location. Express or expedited delivery options are available at checkout for faster delivery.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with your tracking number. Use it anytime to track your order through our website or the courier’s tracking page.
🔄 Returns & Exchanges
Q: What is White Bear’s return policy?
A: At White Bear, your satisfaction is our priority. If something isn’t quite right with your order, we’re here to make it simple and hassle-free.
You can request a return in the following cases:
- Defective Products: If your product has a defect, please contact us immediately.
- Damaged Items: Report any damage within 24 hours of delivery.
- Incorrect Items: If you received the wrong product, inform us promptly so we can fix it.
Timeline: All valid returns are processed within 10–14 working days.
Tip: For a smooth return process, record a short unboxing video clearly showing the issue.
Q: Are there any items that can’t be returned?
A: Yes, certain situations are not eligible for returns:
- Size or Color Changes: Once an order is placed, we cannot make size or color changes.
- Order Cancellations: Orders cannot be canceled once confirmed.
Q: How do I start a return?
A: It’s easy! Just follow these steps:
- Email us at support@whitebearclothing.store with your order number and reason for return.
- Our support team will share return instructions and the return address.
- Pack your item securely and ship it back to us.
Return Shipping Costs: Customers cover return shipping unless the item is defective, damaged, or incorrect.
Q: How do refunds work?
A: Refunds are processed once we receive and inspect your returned product.
- If a defect or damage is confirmed, we’ll issue a full refund to your original payment method.
- Refunds are typically completed within 10–14 working days.
- Shipping charges are refundable only if the product was incorrect or damaged.
Q: What if I receive a damaged or wrong item?
A: If your order arrives damaged or incorrect, contact us within 24 hours of delivery. We’ll either:
- Replace the product at no extra cost, or
- Provide a full refund.
Q: Can I exchange an item?
A: White Bear does not entertain returns or exchanges for a different size, color, or product. Please make sure to choose carefully before placing your order.
Q: My refund hasn’t arrived yet—what should I do?
A: If your refund seems delayed:
- Check your bank account or credit card statement.
- Contact your bank or card provider, as posting times may vary.
- Still waiting? Email us at support@whitebearclothing.store, and we’ll assist right away.
👕 Sizing & Fit
Q: How do I choose the right size?
A: Each product page includes a detailed Size Guide with measurements and fit recommendations. If you’re between sizes or unsure, our team can help — just contact us for personalized sizing advice.
Q: Do White Bear clothes run true to size?
A: Most White Bear apparel is true to size, but you’ll find specific fit notes under each product description to help you make the best choice.
💳 Account & Payments
Q: Do I need an account to place an order?
A: You can shop at White Bear Clothing as a guest or by creating an account. Having an account lets you track orders, manage returns, and access exclusive member offers.
Q: What payment methods does White Bear accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. We’re also working to add more secure payment options soon.
🎁 Other Questions
Q: How can I contact White Bear customer service?
A: You can reach our friendly White Bear support team at support@whitebearclothing.store or through the contact form on our website. We usually respond within 24 hours (Monday–Saturday).
Q: Does White Bear offer gift cards?
A: Currently, White Bear does not offer gift cards. Stay tuned for updates, as we may introduce them in the future.